Exchange & Return Policy

If we sent you the wrong item by mistake and you’d like to exchange it and you wanted to exchange quickly. we will generate a return slip for you. Then you’ll have to go to the relevant courier office to make the return.

However, if you prefer a reverse pickup, please note that it may take up to 12 working days as this is the courier company’s policy.

Additionally, if you ordered the wrong item by mistake, you’ll need to ship it back to us at your own expense.

To have a whole new and easy shopping experience at home, the Turbo Brands Factory provides 15 days return and exchange policy for you. You can return or exchange all items with in 15 days of product receipt.


Important : Exchanges / returns will only be processed if the returned merchandise is unused / unwashed and with all original accessories i.e tags, labels & poly bag etc.

(EXCHANGE DEPARTMENT NUMBER : +923338974422)

SHIPPING ADDRESS : TURBO WAREHOUSE 1ST FLOOR GOUDAM RANA VELVET INDUSTRIAL RAFHAN MILL ROAD CANAL ROAD FAISALABAD

NOTE: “As per International Standards Up to 1 Inch Difference In Specs is Tolerable”

(NOTE : Delivery Charges will be deduct from exchange & refund.)

please note that this process may take 5-10 working days.

Note: Return or Exchange shipping fee is paid by the customer.

Exchange Policy:

1. What if I need to replace the product Size?

• If the size you ordered doesn't fit you, simply 
• Pack the product in its original package with accompanying tags.
• You will be required to ship/deliver the packet to our office address (will be provided).
• Once we receive the product, we will send the new size (depending on the availability).      

please note that this process may take 4-6 working days.

2. What if I wish to exchange the product with other product(s)?

• If you don’t like the product you ordered and wish to exchange it with other product or products, simply
• Pack the product in its original package with accompanying tags.
• You will be required to ship/deliver the packet to our office address (will be provided).
• Once we receive the product, we will send the new products (depending on the availability).     

please note that this process may take 4-6 working days.

 

RETURN POLICY:

1. What if I wish to return my product?

• If you find your product unsatisfactory and wish to get refund, simply
•  send/courier us the product at our Office address (address will be provided at the time of return filed).
•  Once we receive the product and confirmed that the product is unused and all the tags are attached we will refund your amount.

2. How will I get My refund?

There are options for a refund.

Cash Back

•  What’s Cash Back?

If you wish to get the money back, then we can transfer you the amount via Bank transfer or Easypaisa or Jazz cash.

(NOTE : RS 200 will deduct from the total amount of the refund articles.)

 please note that this process may take 5-10 working days.

Note: Return or Exchange shipping fee is paid by the customer.

Turbobrandsfactory has full rights to update Return and Refund policy without any prior notice.

 To exchange or return your item or items, simply follow these steps:

Fill out the Return Form Complete the Return Form and send it back with your return package if you would want to exchange or return any part of your online order.
Lacking a Return Form?

Kindly download one by clicking this link. Download PDF

1. Please fill out this form and send it back with your return shipment if you would want to return or exchange any of the items you ordered.
2. Repackaged goods
Please ensure that your return shipment includes the item or items you want to return as well as the Return Form.
3. Ship to
The customer must return the item to the following address at his own cost using traceable delivery, such as a courier or registered mail:

SHIPPING ADDRESS : TURBO WAREHOUSE 1ST FLOOR GOUDAM RANA VELVET INDUSTRIAL RAFHAN MILL ROAD CANAL ROAD FAISALABAD

turbobrandsfactory@gmail.com